Key Concepts
Key Concepts
[ T + C + ECF ] X DE = WORLD CLASS BUSINESS
T=Talent
C = Culture
ECF = Extreme Customer Focus
DE = Disciplined Execution
JOHN SPENCE - Global Business Expert, Coach, Trainer and Author
The Sophistication Bias
In an age where we have come to believe that differentiation and dramatic improvement can be found only in complexity, it's hard for well-educated executives to embrace things that are simple and straightforward.
The Adrenaline Bias
Many leaders suffer from a chronic case of adrenaline addiction, hooked on the daily rush of activity and firefighting within their organizations. It's as though they're afraid to slow down and deal with issues that are critical but don't seem particularly urgent. Use the old race car drivers axiom: you have to go slow to go fast.
The Quantification Bias
The benefits of becoming a healthy world class business, as powerful as they are, are difficult to accurately quantify. Isolating one particular variable and measuring its financial impact is almost impossible to do in a precise way. We need a level of conviction and intuition that many overly analytical leaders have a hard time accepting.
“Nothing will kill a great Team Member faster than watching you tolerate a bad one!”
Scott’s List of Useful Ground Rules (Every meeting should have them)
Team starts and ends the day together (no in and out)
Being on time is critical
100% Committed and Focused Team (no interruptions)
Wireless devices in silent mode or off (no vibration)
Rank has no privilege…this space is safe
Finger-pointing has no place
No veto power from outside the team
No silent objectors. Don't leave in silent disagreement
Seek the wisdom in the room, rather than the knowledge of one
What's said in the room stays in the room “It's okay and encouraged to disagree; it's not okay to be disagreeable"
