Key Concepts
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[ T + C + ECF ] X DE = WORLD CLASS BUSINESS
T=Talent
C = Culture
ECF = Extreme Customer Focus
DE = Disciplined Execution
-JOHN SPENCE - Global Business Expert, Coach, Trainer and Author
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"Nothing will kill a great Team Member faster than watching you tolerate a bad one!"
— Unknown
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• Team starts and ends the day together [no in and out] • Being on time is critical • 100% Committed and Focused Team [no interruptions] • Wireless devices in silent mode or off [no vibration] • Rank has no privilege…this space is safe • Finger-pointing has no place • No veto power from outside the team • No silent objectors. Don't leave in silent disagreement • Seek the wisdom in the room [10], rather than the knowledge of one • What's said in the room stays in the room It's okay and encouraged to disagree; it's not okay to be disagreeable"
SCOTT’S LIST OF USEFUL GROUND RULES [Every meeting should have them]
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In an age where we have come to believe that differentiation and dramatic improvement can be found only in complexity, it's hard for well-educated executives to embrace things that are simple and straightforward
— THE SOPHISTICATION BIAS
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Many leaders suffer from a chronic case of adrenaline addiction, hooked on the daily rush of activity and firefighting within their organizations. It's as though they're afraid to slow down and deal with issues that are critical but don't seem particularly urgent. Use the old race car drivers axiom: you have to go slow to go fast.
— THE ADRENALINE BIAS
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The benefits of becoming a healthy world class business, as powerful as they are, are difficult to accurately quantify. Isolating one particular variable and measuring its financial impact is almost impossible to do in a precise way. We need a level of conviction and intuition that many overly analytical leaders have a hard time accepting.
THE QUANTIFICATION BIAS
